FAQs

DO YOU SHIP INTERNATIONALLY?

Yes, we offer international shipping! We use well-known international carriers that provide tracking to ensure your order gets to you securely. We can provide tracking information upon request.

 

HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED?

We have staff working 24/7 to make sure your order gets received and sent as soon as possible. We don't like delaying either! 

Order processing takes 1-3 business days before shipment. 

Once shipped, your order will take between 9-18 business days to arrive at your doorstep depending on the efficiency of your local postal service. 

For international customers, please note delivery times may vary according to different country's custom restrictions (we wish this didn't happen). 

We also offer 3-5 business days express shipping via DHL Express on select items. This will be available in product options if the item is eligible. 

*FREE SHIPPING when you spend $50 or More!

 

HELP! MY ORDER HAS NOT ARRIVED YET!

Please understand our staff immediately begins processing your order after it has been placed. We ask for 1-3 business days in order for us to prepare and ship your package due to a high volume of orders. 

While some orders may arrive early, some others may experience shipping delays due to unforeseen circumstances such as delayed custom inspections. If it does not arrive by 8 weeks upon ordering, we will help reship your order for free or provide a full-refund guaranteed!

 

I RECEIVED ONLY PART OF MY ORDER, WHERE ARE THE OTHER ITEMS?

We ship from multiple fulfillment centers so if you ordered more than one item, please expect your items to be shipped separately for maximum efficiency. As a result items might arrive earlier than others. If you'd like to know the status of your other items, please email us with your name and order number. 

 

CAN I MAKE CHANGES TO MY ORDER?

We work super fast at processing orders to make sure you receive them as soon as possible. You can change your order as much as you like before you click "Complete Order" but after this point you will be unable to make any changes to your order. 

 

WHAT IS YOUR RETURNS & EXCHANGE POLICY?

We accept returns & exchanges on all orders & items! If you're unhappy with the size or changed your mind, simply contact us within 7 days of receiving your order and we will happily arrange it for you. 

 

WHAT ARE MY PAYMENT OPTIONS?

We accept payments by PayPal and all major credit and debit cards (Visa, Mastercard, American Express, etc.) through our secure payment gateway. 

 

HOW SECURE IS YOUR PAYMENT GATEWAY?

PVRP Shop will NEVER store, hold, or even process payment details. Our secure payment gateway does all the payment bits for us and they are PCI DSS compliant. 

The Payment Card Industry Data Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Our payment gateway meets all 6 categories of PCI standards. 

 

DO YOU ACCEPT MY COUNTRY'S CURRENCY?

Our store uses USD as it's main currency, however items can be purchased from any country with any currency. Although you may see the price of our items in your currency, during checkout, the price will go back to USD numbers so please do not be alarmed by that. Your currency will simply convert to USD upon paying. 

 

WHAT ABOUT POSSIBLE CUSTOM FEES, TAXES, AND DUTIES?

We are not responsible for international taxes, duties, or custom fees, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded. 

 

WHAT SHOULD I DO IF I PROVIDED THE WRONG SHIPPING ADDRESS?

Please contact us immediately if you noticed that your shipping details are incorrect. Note that we are unable to allow any corrections once your order has been shipped. Should your order be marked as returned to sender, we will be required to pass on a subsidized reshipping postage fee of $10 USD. If your address is incorrect, please update us with the correct and complete address as soon as you can. 

If you need to contact us, please go to our Contact Us page, or send us an email: info@pvrpmusic.com